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Submitting a complaint

1. You wish to lodge a complaint against a doctor.

It is important that you understand the role of the SMC in the disciplinary process:

  • Is SMC the right place for you to lodge your complaint?
  • Should you try to resolve the matter with the doctor and/or healthcare institution concerned first? 
  • Can an order be made for the doctor to reduce a medical bill or give an explanation about what happened in a medical procedure?
  • What are other avenues available that you can consider to file a claim or complaint? 
  • How does the SMC handle a complaint?
  • What can you expect from the complaint?

Click here [PDF, 266KB] for information on the role of the SMC in handling complaints and instructions on submitting a

2. Prepare a type-written Letter of Complaint in English (“Letter”).

The Letter must state the full name of the doctor(s) and the allegations against the doctor(s), including any necessary detail, and include copies of all documents to support your complaint. You may refer to the Sample Letter here

3. Make an appointment. 

Email us at or call 6355-2397 to make an appointment to submit your Letter and to make a Statutory Declaration before a Commissioner for Oaths at the SMC Office. You may print the Statutory Declaration Form here.

4. Be punctual on the day of the appointment

Please bring along your Letter (including all supporting documents, if available) and your photo identification (NRIC or passport) to our office located at 16 College Road, College of Medicine Building #01-01, Singapore 169854.

5. What happens next?

Wait for the outcome letter from the Complaints Committee (“CC”). Investigations by the CC usually take at least 9 months. For more complex complaints, investigations may take more than a year. As all proceedings before the CC are confidential, we seek your understanding that you will not receive periodic updates on the status of the investigations. You should not wait for the CC’s findings to seek further medical treatment or other legal recourse. 

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