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Feedback / Frequently Asked Questions

We welcome your feedback. If you have questions or feedback on matters related to the registration and regulation of conduct of registered optometrists and opticians in Singapore, you may wish to refer to the Frequently Asked Questions below to see if your queries have already been addressed

Otherwise, please email your enquiry to:

Application for Registration

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Q1. What are the criteria for me to be registered as an Optometrists/Opticians in Singapore?

A1. The eligibility criteria to be considered for registration are:

1. Possess an approved opticianry or optometry qualification
2. Have a job offer as an optometrist or optician in Singapore
3. Hold a valid work pass (for foreigner) and have nominated a supervisor
4. Be of good reputation and character.

Only applicants who hold a recognised qualification by the Optometrists and Opticians Board (OOB) are eligible to apply.

Please note that the OOB does not conduct any examination for the purpose of registration.

Q2. How do I apply for registration?

A2. For new applicant (local/foreign graduate)

Please follow the steps below to submit your application:

  1. Click on “Registration” at side menu at
  2. Answer the questions and click on “proceed” button
  3. For Singpass user, you are required to log in using your Singpass.
  4. For non-Singpass user, you are required to log in using the temporary User ID and password provided in order to proceed with your application.

For existing applicant (applying for second term of registration/full registration)
You may submit your application through the Professional Registration System (PRS).

Documents Required
For the list of supporting documents required, please refer to the OOB website “Registration as an Optometrist and Optician”, “Application for registration”.

More details of “Application for Registration” are available at this link.

Q3. I have graduated from a foreign institution that was on OOB’s gazetted qualification list and I was granted registration in the country of practice. Could I apply for full registration with OOB?

A3. All new registrants generally need to fulfil a period of supervised practice under Provisional or Conditional registration, and comply with any other conditions that may be imposed to be eligible for Full registration. You may apply for registration with the OOB via PRS.

The  Board will review the application received and grant the appropriate type of registration (Provisional or Conditional Registration).

Q4. I am unable to submit my application/payment. What should I do?

A4. Please provide a print screen of the error message and email to We will advise you accordingly.

Q5. How can I get a receipt for the application fee that I have paid?

A5. The receipt is available for download in your PRS account under “Enquire Application” five working days after the payment is made.

Q6. I have forgotten my password, what should I do?

A6. For Temporary User or Non-Singpass User
If you have not logged in for more than 3 months, your account will be inactivated. You may click ‘reset password’ to request for a set of new password to be sent to you via email.

Please note that the account will be locked after five attempts. Contact us via email at for further assistance.

For Singpass User
If you have not logged in for more than 3 months, your account will be inactivated. You may do a “Reset Password” on Singpass portal to request for the new password to be generated to you. You may contact Singpass directly at

Q7. I am in my first term of provisional registration and my registration is expiring soon. What should I do if I have not received the outcome of my logbook assessment/did not submit logbook?

A7. Should you wish to continue your registration with the Board, you are required to submit a new application for registration in PRS at least 30 days before your registration and PC expire.

If you have submitted the logbook and the outcome of the assessment could not be obtained 2 weeks before the expiry of your registration, you will need to submit a new application for registration in PRS.

Update Particulars

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Q1. After registration, how do I update my contact number, residential/ mailing address or email?

A1. You can update your personal particulars via PRS.

After you have logged in, please click “Administration > Update Particulars” to update your details accordingly and then click “Proceed/Submit” to complete the update.

More details on update particulars are available at this link.

Note :

You would not be able to amend the residential address provided, hence, you need to submit an email to with a front-and-back copy of your NRIC (For Singapore Citizens/Singapore PRs only) for us to update your latest address. For work pass holder, please email us your latest local address.

Q2. Do I need to update OOB if I have obtained a new work pass/ Singapore Permanent Resident or Citizenship status?

A2. Yes, you need to update OOB for any changes to your residential status via the Professional Registration System (PRS). Please log in PRS and attach a copy of your new work pass, blue NRIC for PR or copy of pink NRIC for new citizen

However, if you have previously registered your status as a FIN holder (work permit/ work pass), you would not be able to log in using Singpass as the information are not updated. Therefore, you need to email a copy of your NRIC (front and back) to  within 28 days of the change. You will be notified via email once the details have been updated.

Q3. Do I need to update OOB if I have resigned/ changed practice place or found a secondary practice place?

A3. Yes, you need to update OOB of your employment details within 28 days of the change.

For Registered Persons with Full Registration
You may update your work status and practice place(s) with OOB via the PRS - whether converting to practicing full time or part time, or stopped practicing, either temporary or for good.  

If it is a new optical shop, please arrange the employer to email a copy of business profile to open a new code.

For Registered Persons with Provisional/Conditional/Temporary Registration
You need to seek approval 2 weeks in advance by submitting Form P2 to the Board at

More details on change of workplace and/or supervisor are available at this link.

Q4. Do I need to update if I only practise once a week at another practice place or doing volunteer work?

A4. As long as you are practising optometry or opticianry, you are required to update your additional practice place under “Secondary Place of Practice”.

If you are assisting with local screenings at various locations, you may update OOB via email on the screening dates, locations and scope of pratice/eye tests.

Q5. Do I need to update OOB if I am working in other trade/ non-related fields?

A5. You are required to update your employment status within 28 days of the change.

If you have decided to cease practice totally, you may choose to return your registration certificate to OOB. Contact us by email to for further assistance.

Other Applications

Application for Additional Qualifications
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Q1. I have recently completed my Postgraduate Degree. Do I need to apply for additional qualification?

A1. If your postgraduate degree is listed in the approved optometry/opticianry qualifications and additional qualifications approved by Board, you can apply to have it entered in the Register. The qualification will be displayed in your updated electronic Registration Certificate (e-RC) and/or online professional search engine.  

Please refer to step below for applying for AQ:
a. Log in PRS using Singpass/ User ID & password
b. Select “Application for AQ”
c. Upload a scanned copy (in pdf format) of your qualification certificate, programme details and qualification transcripts (if any)
d. Proceed to make payment
e. Submit your application

More details of Additional Qualification are available at this link.

Q2. How would I know if my AQ is approved?

A2. You will receive an email notification once your application is successful. Please check your email regularly.

Q3. Can I use the doctor salutation without applying for AQ?

A3. Any registered practitioner who has graduated with postgraduate degrees in relation to optometry/opticianry and wishes to use any title or designation relating to, or in connection with, the practice of optometry or opticianry, is required to apply for AQ.

More details on the ‘use of salutation’ are available at this link.

Q4. My AQ did not display on the search engine nor on my personal record, what should I do?

A4. Please contact us at with your full name and registration number.

Certified True Copy of Registration or Practising Certificates

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Q5. When do I need to apply for a Certified True Copy (CTC)?

A5. If you are practicing at more than one practice place, holding an original hardcopy RC and required additional Registration Certificate (RC) for display, you can submit an application for CTC via the Professional Registration System (PRS) and prescribed fees applies.

This is not applicable for registered person holding an electronic certificates (e-Certs). More details on CTC are available at this link.

Q6. Can I make a copy of my Registration Certificate (RC)?

A6. Self copied of the original hardcopy RC and PC cannot be deemed as valid. For registered person who is holding an original hardcopy RC and/or PC and is required to display it at more than one practice place can submit an application for a CTC here.

For practitioners holding e-RC
You may print a copy of your e-RC and display it in your place of practice.

Q7. Do I need to collect my CTC in person?

A7. OOB will no longer issue hardcopy certificates; electronic certificates will be issued instead. You may download a copy of your electronic certificates (e-Cert) via the Professional Registration System (PRS) once your application for CTC is approved.

Q8. Can I display the CTC in any optical shops which I will only practice optometry/opticianry whenever my services needed?

A8. Yes, you are required to display the CTC at every place of practice. You may display original hardcopy, CTC or printouts of e-Certs for display.

Application for Certificate of Good Standing

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Q9. How do I request for a Certificate of Good Standing?

A9. Please ensure that you are still holding a valid registration with the OOB before applying for a Certificate of Good Standing (CGS).

You may submit an application for a CGS by logging in to your PRS account:

1.    Select “Reasons” for applying CGS
2.    Click “Add Requesting Authority” and a pop-up window will appear
3.    Select “Email” in the “Send By” field. Enter the requesting authority’s email address and name of requesting authority
4.    Select the “Country” from the dropdown list and click “Save”
5.    Check that all details are listed correctly in the “Details of Requesting Authority” section
6.    Complete the declaration questions and click “Proceed”
7.    Proceed to make payment via Credit/Debit card only
8.    Submit your application

You will be notified via email once the CGS is approved. More details on CGS are available at this link.

Q10. I am residing and practising optometry/opticianry overseas now, how do I apply for a CGS?

A10. Refer to Q9 if you are still holding valid registration with OOB. If you do not have a valid registration with OOB, please write to the Secretariat at to request for CGS. Please provide the reason, requesting authority email address and name of requesting authority.

Q11. I can no longer access my PRS account as I do not have a Singpass.  How can I apply for a Certificate of Good Standing?

A11. Please email a copy of your valid passport and work pass to Upon receipt of your documents, we will then reset your PRS password which will allow you to log in to your PRS account.

Q12. The requesting authority has not received my CGS, can OOB re-issue?

A12. Once we have emailed the original CGS to the requesting authority, we would not be able to re-issue any new CGS. Hence, you would need to submit a fresh new application with the prescribed fee.

Replacement of Registration or Practising Certificates

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Q13. I have misplaced/defaced/lost my registration certificate (RC)/practising certificate (PC). What should I do?

A13. For any misplacement of RC/PC, you would need to download the statutory declaration form and contact the recommended Commissioner of Oath to verify and stamp your statutory declaration.

Please refer to steps below for applying of a duplicate RC/ PC via PRS:

1.    Click on “Login” icon at
2.    Click on “Application” »  Reprint of RC/ PC
3.    Upload a copy of duly signed and stamped statutory declaration (SD) by Commissioner of Oath
4.    Proceed to make payment
5.    Proceed to submit your application
6.    Original SD to be surrendered to OOB

More details on replacement of RC/PC are available at this link.

Q14. Do I need to collect the new PC/RC in person?

A14. OOB no longer print and issue hardcopy certificates, and you are no longer required to collect the new RC/PC in-person. You will be notified by email upon successful application and you may download a copy of your electronic certificates (e-Certs) via the Professional Registration System (PRS).

Successful applicant can expand “Administration” menu and click on “View Certificates” to view your electronic certificates.


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Q15. My name was removed from the Register. How do I apply to have my name restored to the Register?

A15. You may restore your name to the register if you intend to return to practice. Please contact the secretariat at submitting an application.

Practising Certificate (PC)

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Q1. Do I need a PC to practise in Singapore?  How do I apply for it?

A1. Optometrists/Opticians who are registered with OOB will need a valid PC to practise Optometry/Opticianry in Singapore.

You will need to apply for a PC by submitting an online application through the OOB Professional Registration System (PRS):

a) Click on the “Login” icon
b) Select “Optometrist/Optician
c) For Singpass users, click on “Login here with Singpass”.  For others, click on the “For users unable to log in using Singpass” icon
d) Enter your Singpass ID/User ID and password

Upon login:

·  Click on “PC Renewal/Application
·  Update your personal and employment particulars (if there are changes)
·  Respond to a list of declaration questions
·  Complete the application with payment

 Documents required:
For local practitioners
a. A recent photograph (taken within the last 3 months), to be scanned and uploaded in JPEG format only

For practitioners who returned to practise in Singapore
a. A Certificate of Good Standing from the Issuing Authority of the country of practice
b. A recent photograph (taken within the last 3 months), to be scanned and uploaded in JPEG format only
c. Service Testimonial

For more details on the renewal of PC, please visit here.

Q2. My practising certificate is expiring soon. Will it be renewed automatically?

A2. The renewal process is not automatic. To renew, you will need to log in to the OOB PRS before your PC expires.  Optometrists/Opticians who fail to renew their PC one month before their PC expiry date will have to pay a late application fee.

Q3. Can I renew my PC without a practice place?

A3. Generally, you will need to have a practice place to be able to renew your PC. If you are not practising, you may choose not to renew your PC.

Q4. Can I renew my PC if I did not fulfil my CPE requirement?

A4. You may proceed to apply for a renewal of PC. However, if you did not fulfil your CPE requirements, you may be subjected to disciplinary action by the Board.

Q5. My PC application has been approved. How do I view and download the e-PC?

A5. You will be able to view and download the e-PC that is current and valid. Once the e-PC is no longer valid, e.g. validity of e-PC has expired, you will no longer be able to view/download it.

To view and download your valid e-Certs, please follow the steps below:

(a)  Log in to the Professional Registration System (PRS) here
(b) At the left menu, click on “Administration” followed by “View Certificates”
(c) Click on the hyperlink under “PC Period”.

(d) The e-PC would then display in a pop-up window:

  ·     For most mobile device users, the e-PC should download and display automatically
  ·     For laptop/computer users, please follow the instructions on your Internet browser to view and download a copy of the e-PC

Q6.I have made payment for my PC renewal. How can I obtain a receipt?

A6. To print your receipt, log in to the PRS and follow the steps below:

(i)         Select “Application
(ii)        Select “Enquire Applications
(iii)      Search for your PC application number
(iv)       Print receipt under the “Remarks” column

The receipt is available for download after payment is received by the OOB within 5 working days after the successful submission of your PC renewal application.

Q7. I cannot proceed with my payment. What should I do?

A7. Please provide a print screen of the error message reflected in the PRS and email to The Secretariat will advise you accordingly.

Q8. I was previously fully registered with the OOB and would like to return to practise in Singapore.  I am still on register but without a valid PC. How do I apply for a new one?

A8. The registration status for persons who are currently “On Register but without a valid PC” will be in effect for a maximum period of 5 years or until you apply for your PC within the 5-year period. If you fail to apply for the PC within the 5-year period, your name may be removed from the register.

When you apply for your PC within the 5-year period, you will need to pay the full 2-year PC fee and the late fee of $100. You can do so by submitting your PC Renewal application online via the PRS. Please also note that since 1 Aug 2020, for practitioners whose PC have lapsed and who wish to return to practise, they are now required to obtain the requisite CPE points in the 24 months preceding their application for PC with the Board. For more information on this, please refer to OOB’s website.

Q9. How can I apply for a new PC if I do not have a Singpass?

A9. You would need to scan a copy of your valid work pass/ work permit and email to Upon receipt of your work pass/permit, the OOB will reset your PRS password which will then allow you to log in to your PRS account.

Q10. I have renewed my PC after my PC has expired. Why is the validity of my PC less than 2 years?

A10. All PC validity will end on 31 December of the calendar year. If your PC start date is not on 1 January of the year, the validity period will be less than 2 years.

Continuing Professional Education (CPE) - For OOB Practitioners

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Q1. How do I submit CPE claims?

A1. You may submit your CPE claims with the relevant supporting documents through the PRS. Please refer to the ‘CPE guidelines for Optometrists and Opticians’ for the types of documents required and the ‘User Manual’ for the steps on how to submit CPE claims for the different categories.

Q2. How do I know how many points I have accumulated?

A2 You may check your CPE status by logging in to the PRS. Select “CPE”, followed by “Enquire CPE” to view your CPE records.

Q3. How do I check for ongoing CPE events?

A3. For details on upcoming CPE events, please refer to the Event Calendar here.

Q4. Can I attend local/overseas events that are not organised under the OOB’s list of approved CPE event providers?

A4. If the events are related to the Optometry/Opticianry practice and are not affiliated with any commercial or marketing orientation, you may send the relevant information to for a review, prior to your participation in them. In your email, please provide the full details of the programme and the link to the event’s website.

Q5. Can I submit a CPE claim for my written article that was published in a newsletter, social media, advertorial or opinion column?

A5. No. CPE points will only be awarded to the author, editor or reviewer for Optometry/Opticianry articles that are published in professional or scientific journals or books/textbooks.

Q6. I attended a CPE event, but have forgotten to sign in/out. What should I do?

A6. All participants should sign/scan in and out when attending a local event. If you have attended the event and forgotten to sign in/out, please contact and clarify with the CPE event provider directly within a week after the event.

If you have fulfilled at least 75% of attendance, the CPE provider will submit your attendance on your behalf. Otherwise, no CPE point will be awarded.

Q7. I have fully utilised the CPE points under Category 3 but am still short of a few CPE points. Can I request to submit a few more readings?

A7. No. If you have fully utilised the maximum cap of 30 CPE points per cycle, you will have to accrue the remaining points through other categories.

Q8. How do I know which online journal is recognised by the OOB?

A8. You may refer to the list of recommended journals which is available on the OOB website.

Q9. I cannot find the name of the journal in the dropdown list. How do I proceed with my application?

A9. You can submit your application even if the name of the journal is not in the dropdown list. Under “Name of reading”, please click “Select Here” and a new window will pop up. Please proceed to key in the name of your reading accordingly.

Q10. What will happen if I submit claims for articles from journals or online quizzes that are not listed in the OOB-recommended list?

A10. If you are submitting the CPE claims for articles from a journal that are not in the recommended list, please ensure that the journal is from a credible source. Please submit the following via the PRS for OOB’s review:

a. Entire journal article
b. Certificate of attendance/ completion
c. A summary of the journal article

The outcome of your application will be notified through email.

Q11. What will happen if I have submitted similar articles/claims that were submitted previously?  I did not keep track of the articles I have submitted previously. Can I submit another time?

A11. Duplicate submissions are not allowed and will be rejected.

Q12. Can I complete all 30 CPE points under Category 3 within a year?

A12. Yes, you may complete all the 30 points under Category 3 within the same year.

Q13. I have completed my CPE requirement for this qualifying period (QP). Can I continue to attend events so that the extra CPE points can be carried forward to the next QP?

A13. No. Any excess CPE points cannot be carried forward to the next QP.

Q14. All my submissions have been approved. However, my CPE points have not been updated correctly in the CPE status?

A14. For such discrepancies, please email us at

Q15. I have not been well for the past one year and was therefore unable to attend any CPE activity.  What should I do?

A15. If your health condition had debilitatingly affected your daily living or fitness to practise, you may apply for the lowering of CPE points.

Steps to submit your request:
1. Log in to the PRS
2. Click on “CPE”, “CPE claim
3. Scan and upload a copy of your recent doctor’s memo certifying your health condition
4. Submit your application

Q16. I am a few points short to fulfilling CPE requirements. Can I submit more claims after the qualifying period (QP)?

A16. No. All CPE claims must be submitted by the 30 September of your QP. Any submission of claims thereafter will be considered under your new QP.

Q17. I am on semi-retirement/stay-home-mom/work in other fields.  Do I still need to fulfil the CPE requirements?

A17. As long as you are holding a valid Practising Certificate (PC), you must complete your CPE requirements within the QP for the renewal of your PC.

Q18. I am residing overseas and wish to keep my registration with OOB.  Do I need to fulfil the CPE requirements?

A18. If you wish to hold a valid PC, you are still required to fulfil the CPE requirements.

The OOB recognises major overseas conferences and local activities accredited by the respective authorities. If you had attended any of those activities in your residing country, you may submit your claims under Category 1B to the OOB for review. Do note that the maximum claim for Category 1B is 40 CPE points.

Q19. What happens if I did not fulfil my CPE requirements?

A19.  All Optometrists and Opticians holding full registration and want to continue to practise must fulfil the minimum CPE point requirement for each qualifying period as set out in the CPE guidelines for Optometrists and Opticians.

You are expected to participate in the CPE activities to ensure that your Optometry and Opticianry knowledge and skills remain relevant and to maintain a reasonable level of competence. Failure to achieve the necessary CPE points as determined by the Board could amount to professional misconduct and deem you as liable for disciplinary action by the Board.

Q20. How may I attach documents when the application is routed to me for attachment of supporting documents?

A20. You may carry out the following steps:

(i)         Please log in and click on “Enquire CPE Claims” to find the application
(ii)         Then click on the word “here” under “Remarks” to attach the supporting document. Please include your documents in “PDF” or “JPG” format and ensure that the file size does not exceed 1MB

Q21. Why have I not received the outcome of the claims?

A21. Please ensure that you have provided the correct email address in the PRS. The outcome of the claims will be sent to you via email.

Q22. How do I monitor my CPE points and view my CPE report?

A22. Log in to the PRS using your Singpass ID and password. After log in:

 (i) Select ‘CPE’
(ii) Select ‘Monitoring of CPE’ to check the number of CPE points accumulated, and
(iii) Select ‘Detailed Report for Current QP’

The CPE report for the current qualifying period will be shown.

Continuing Professional Education (CPE) – For CPE Event Providers

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Q1. What are the eligibility criteria to be considered as an OOB-approved CPE event provider?

A1. Event providers/Programme organisers which are local institutions well-versed in conducting accredited optometry/opticianry courses, local professional bodies and local Healthcare institutions (HCIs) which are licensed to provide eye-care may apply as CPE event providers with the OOB to provide activities under Category 1A.

Applicants must have effective and supportive organisational structures, adequate financial resources and qualified personnel for the development and presentation of events. In addition, they must have an objective that is aligned with the OOB’s goal to maintain a good standard of Optometry and Opticianry practice.

For more details on eligibility criteria and requirements, please refer to the Guide for CPE Event Providers.

Q2. The above criteria apply to my organisation. How do I proceed with the application for a Provider Account?

A2. Applicants may download and complete the Provider Accreditation Application Form and submit the application online. As part of the application, the applicant must apply for a PRS login account with the OOB. Once the application is approved, the applicant will be given a login account and a user ID and password will be issued. The OOB would only process the application upon complete documentation. Successful applicants will receive an official notification from the OOB. For more information, please refer to the OOB’s website here.

Please also note that the applicant must be a locally registered company with a Corppass account. Please visit the for more details.

Q3. How may I attach documents when the application is routed to me for attachment of supporting documents?

A3 You may carry out the following steps:

(i)         Please log in and click on “Manage Events” to find the application.
(ii)        Then click on the word “here” under “Remarks” to attach the supporting document. Please include your documents in “PDF” or “JPG” format and ensure that the file size does not exceed 1MB.

Supervisory Framework

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Q1. What is the Supervisory Framework?

A1. All provisionally/temporarily/conditionally-registered practitioner must practise under close supervision of an appointed fully registered practitioner.

In particular, the Supervisory Framework (the “framework”) is for provisionally registered optometrists and opticians (“P-reg”) who are newly graduated students. The objective is to assist them to apply and build on competencies gained during professional education and training.

Under the framework, P-reg are required to work in a supervised practice and fulfil the prevailing requirements during the provisional registration period to be eligible for full registration and able to practise competently, safely, and independently.

Each P-reg is given up to 2 terms (i.e. 4 years) of provisional registration to complete the requirements stipulated in the framework. If the P-reg is unable to do so, OOB would not extend the period of provisional registration, and he/she would be removed from the register.

There are also specific requirements for the respective registered professions. For more details, please refer to the Supervisory Framework Guidelines for the respective professions.

You may download the Guidelines under “Information for Provisional Registered Optometrists and Opticians” on the OOB’s website.

Q2. Are there any requirements for the employment of P-reg?

A2. Any optical practice intending to employ P-reg must ensure that there is at least one eligible supervisor in the same practice place to supervise on-site at all times. This applies to optical chain stores as well. Individual outlet intending to employ P-reg needs to provide an eligible supervisor from the same outlet.

For specialised cases, such as an ophthalmology clinic that could not provide an on-site supervisor, the P-reg will be allowed to engage an off-site supervisor. For such appointment, OOB’s prior approval will be required.

Q3. What are the eligibility criteria to be a supervisor?

A3. The general criteria are as follows -

a. Be a fully registered practitioner;
b. Possess a minimum of 3 years full-time practice experience;
c. Under full-time employment and works at the same workplace as the supervisee (i.e. same company and practising outlet);
d. Must not have any direct personal relationship with the supervisee either by spousal or first-degree relatives (parents, full siblings and children); and
e. Attend the supervisory framework briefing prior or during the period of undertaking.

For more details, please refer to the “Supervisor’s Eligibility” in the Supervisory Framework Guidelines for the respective professions.

Q4. What are the duties of the supervisor?

A4. An appointed supervisor is responsible for the following duties:

a. Provide adequate supervision and guidance to the supervisee during the period of his/ her provisional registration;
b. Assist in co-managing the supervisee’s patients professionally as his/ her own;
c. Vet and sign off supervisee’s cases gathered under the framework; 
d. Ensure that supervisee’s conduct and practice is befitting of the profession and adhere to OOB’s Professional Practice Guidelines (PPG);
e. Conduct a progress assessment with supervisee on his/her performance once at prescribed intervals using the OOB’s supervisor’s report template and submit on a timely manner as required.

Q5. When do I have to submit the log cases and the supervisor’s reports?

A5. Once the P-reg has collected the required types of cases, he/she can submit the log cases and the supervisor’s reports (also known as “logbook”) to OOB for assessment as early as 9 months from the date of registration. The assessment of the logbook takes three to five months to complete, depending on the complexity of the cases.

P-reg should aim to submit at least 150 days before the expiry of provisional registration to give sufficient time for the OOB’s assessment, or the latest would be until the last date of registration period. No logbook submission will be accepted after the expiry of provisional registration.

Q6. Can OOB help me to vet if my log cases are acceptable before I submit?

A6. OOB would not vet any log cases or drafts before the official submission. P-reg and supervisor may refer to the specific case requirements and additional guiding pointers for the logged cases in the guidelines.

Q7. What are the possible outcomes from the assessment of logbook?

A7. OOB will assess the logbook and inform you of the outcome.

If you pass the assessment, you may wish to immediately apply for full registration if you have fulfilled the minimum years of experience for your registered profession (i.e. one year for an optometrist, two years for an optician), or you could defer the application until your provisional registration is about to expire (30 days prior).

If you fail the assessment, you would have to re-submit the logbook with a whole new set of cases; you are not allowed to only re-submit those cases that you did not do well in. You can continue to collect the required types of cases if there is still sufficient time within your provisional registration. However, if there is insufficient time left under your provisional registration, you would have to apply for a second term of provisional registration.

Q8. If I or my supervisor would need to go on an extended leave due to various reasons (e.g. medical, maternity), how would my supervision be affected?

A8. P-reg and/or supervisor who are away from practice for more than 30 calendar days consecutively are required to inform OOB 2 weeks in advance on the exact period of leave and reasons. Supporting documents should be provided, if applicable.  Your supervised practice will be suspended, and the period of absence would not count as part of your supervised practice.

If the supervisor is away for more than 30 days, the P-reg will need to appoint a new supervisor to continue practising under supervision.

Q9. What do I have to do if I wish to change workplace and/ or supervisor during provisional registration?

A9. You will need to submit a request for the change to OOB for approval two weeks in advance.

Please refer to the OOB’s website on “Information for Provisional Registered Optometrists and Opticians”, “Change of Workplace and/ or Supervisor” for the information/ documents to be submitted.

Q10. If this is my final term of Provisional registration, could I extend or renew?

A10. No, once your current (final) registration has expired and you did not submit any logbook, you will not be able to extend or renew your registration.

If you have submitted a logbook and are waiting for the results, you would not be able to practise after your registration expired. You would be advised on the next course of action on release of logbook outcome.


Complaints against Registered Optometrists or Opticians

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Q1. Is OOB the right place for me to lodge a complaint? 

A1. By law, OOB regulates the practice of registered optometrists and opticians in Singapore. To find out if a person is registered, you can refer to the “Professional Search” function on OOB’s website via this link.

If you have grounds to suspect professional misconduct or the lack of physical or mental fitness of a registered optometrist or optician to practise, you may lodge a complaint with OOB for disciplinary review.

If the person serving you is not a registered optometrist or optician, you may report to Ministry of Health (MOH) for enforcement actions.

OOB is not the right entity to approach if you are seeking a refund or compensation. If you are unsatisfied with an optical product purchased and would like to seek a refund, a possible avenue to consider is the Consumers Association of Singapore (CASE). If you are seeking damages or financial compensation, a possible avenue is filing a civil suit. Depending on the quantum of the claim, you may have to file it in either the High Court or in the State Courts. You would have to seek independent legal advice should you decide to pursue this option.

Q2. How do I lodge a complaint against a registered optometrist or optician?

A2. Your complaint must be type-written in English and supported by a Statutory Declaration (SD) which must be affirmed before a Commissioner for Oaths / Justice of Peace. A SD is a written statement of facts that is signed and affirmed by the person making the declaration that the contents in the statement are true and accurate to the best of his knowledge and belief.

Once the SD has been duly affirmed / sworn, you can submit the SD and your complaint letter via email:


What to submit

Where to submit to:

By email

a) The completed and signed SD form (pages 1 and 2), complaint letter; and supporting documents (e.g. sales invoice, prescription issued by the registered optometrist or optician and correspondence records) consolidated in one PDF file (in colour) and;

b) A completed and signed copy of the acknowledgement form (see page 4 of information sheet)

Attention: Professional Conduct and Professional Standard Division/ Optometrists & Opticians Board


We seek your understanding that OOB is only able to process your complaint when the above documents and information indicated have been provided.

Q3. Is there a recommended timeframe to lodge a complaint?

A3. For a complaint to be investigated effectively, the complaint should be lodged within two years of the incident, as the relevant evidence such as medical records and witness testimony may become unavailable or difficult to secure with the passage of time.

Q4. Will the registered optometrist or optician that I lodged a complaint against be informed of about the complaint and complainant?

A4. As required for the investigation, the registered optometrist or optician may be called upon to answer any allegation made against him/her, and if so, the complaint [including your identity and the details of your allegation(s)] must, by law, be provided to the registered optometrists and optician.

OOB may also access your optical/patient records with the practitioner(s) during the investigation process, but all such documents will remain confidential and not be disclosed to other unauthorised parties, except as required by law.

Q5. I have doubts on the advice and optical products prescribed by the registered optometrist or optician. What should I do?

A5. It is not in the capacity of OOB to offer professional advice on matters such as the effectiveness and/ or appropriateness of management by an optometrist or optician. One option you could potentially consider is to seek a second opinion from another optometrist or optician.

Q6. Can OOB advise if the professional fees charged by a registered optometrist and optician is appropriate?

A6. OOB does not issue guidelines on fees and is unable to comment on the appropriateness of fees charged by practitioners.

Q7. Can I submit a complaint against the optical practice?

A7. Under the Optometrist and Opticians Act, any complaint concerning the conduct of a registered person in his professional capacity shall be made to the Board in such form and manner as the Board may require.

OOB only considers complaints against registered optometrists and opticians and is not empowered by law to investigate complaints against the optical practice.

Q8. I only know the alias but not the full name of the registered optometrist or optician. Can I still submit a complaint?

A8. To facilitate the processing and investigation of the complaint, the complaint submitted to OOB must state the full name of the registered optometrist or optician. 

You may refer to the “Professional Search” on OOB’s website via this link, to search for the registered optometrist or optician.

Q9. What are the possible outcomes of the complaint?

A9. Upon receiving a complaint, the OOB will review and decide on the following outcomes –

  1. Dismiss if there are no merits;
  2. Refer for a formal inquiry if necessary, which will be held by an inquiry committee as appointed by OOB; or
  3. Mete out any one or more of the disciplinary measures to the registered optometrist or optician below

    a. Censure;
    b. Impose a penalty not exceeding $10,000;

    c. Order that the registration be subject to such conditions as may be imposed by the Board for a period not exceeding 3 years;
    d. Suspend registration for a period not exceeding 3 years;
    e. Cancel registration.

Q10. How long will OOB take to investigate my complaint?

A10. Depending on the complexity of the complaint, it typically takes about 6 to 9 months to complete a full investigation; more complex cases may take longer.  As all complaint and investigation proceedings are confidential, the OOB Secretariat does not have the powers to release any information or provide any updates to you during the course of the proceedings. You will be informed in writing of the outcome as soon as a decision has been reached by the Board.

General Enquiries

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Q1. How do I find out whether the person serving me is a registered optometrist or optician?

A1. You may do a name search of the person using “Search – Registers of Optometrists and Opticians” function on the OOB’s website. You may access it via this link.

Q2. Can I sell contact lens online? What do I need?

A2. Only registered and qualified optometrists and opticians (contact lens practice) can supply and prescribe contact lens under the law. All orders of contact lenses by patients must be verified and authorised by a licensed optometrist or qualified optician (contact lens practitioner).

Q3. What is “Secretariat of healthcare Professional Boards"?

A3. With effect from 1 Jan 2020, the Optometrists and Opticians Board (OOB) is supported by the Secretariat of healthcare Professional Boards (SPB) for its secretariat and operational functions. The registration and regulation of optometrists and opticians continue to be governed by OOB, which retains autonomy and independence over professional and statutory matters, as provided for under the Optometrists & Opticians Act 2007.

Q4. How do I login to OOB’s Professional Registration System?

A4. For Singpass users e.g. NRIC/FIN holders, please log in via Singpass and 2FA (Two-Factor Authentication) using SMS or Singpass Mobile.

For non-Singpass users e.g. Passport holders, please log in via User ID, password and 2FA (using Google Authenticator [GA]).

For HR personnel or CPE providers, you will need both a Singpass user account and an existing OOB account in order to access the PRS.

Please request your Corppass Admin to create a user account for you and assign the following e-Service access:

• Government Agency: Ministry of Health (MOH)
• e-Service: Professional Registration System (PRS)

Please note that since 11 April 2021, corporate users who are logging in to government digital services for businesses (G2B) are required to use Singpass. Find out more: