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About lodging a complaint

1.    You wish to lodge a complaint against a registered allied health professional (AHP).

It is important that you understand the role of the AHPC in the disciplinary process:
•    Is AHPC the right place for you to lodge your complaint?
•    Should you try to resolve the matter with the AHP and/or healthcare institution concerned first?
•    Can an order be made for the AHP to reduce a bill or give an explanation about what happened in a procedure?
•    What are other avenues available that you can consider to file a claim or complaint?
•    How does the AHPC handle a complaint?
•    What can you expect from the complaint?


Click here [PDF, 380KB] for information on the role of the AHPC in handling complaints and instructions on submitting a complaint.

2.    Prepare a type-written Letter of Complaint in English (“Letter”)

The Letter must state the full name of the AHP(s) and the allegations against the AHP(s), including any relevant detail, and include copies of all documents to support your complaint.  Click here [PDF, 111KB] for the Sample Letter.

3.    Statutory Declaration

Under the Allied Health Professions Act (AHPA), you must submit a written complaint accompanied by a Statutory Declaration (SD). You can search for a Commissioner for Oath from the Singapore Academy of Law’s website here. You can print out a copy of the Statutory Declaration form here [PDF, 31KB].

4. Submitting your complaint

Once the SD has been duly affirmed/sworn, please scan and send us the following documents in colour:

What to submit

Email address:

a) The (i) Original SD, (ii) complaint letter and (iii) supporting documents consolidated in one PDF file; and

b) A completed and signed copy of the acknowledgement form (see page 7 of information sheet)

Note: Your email submission should contain only the two attachments referred to above.

ahpc@spb.gov.sg

 

Please note that the AHPC will only be able to process your complaint when the above documents have been provided.  The AHPC also reserves the right to reject any complaint or SD not made in compliance with the Singapore law or in accordance with its requirement.

5. What happens next? 

Wait for the outcome letter from the Complaints Committee (“CC”). Investigations by the CC usually take at least 9 months.  For more complex complaints, investigations may take more than a year.  As all proceedings before the CC are confidential, we seek your understanding that you will not receive periodic updates on the status of the investigations.  You should not wait for the CC’s findings to seek further treatment or other legal recourse.