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About lodging a complaint

Things You Should Know Before Making a Complaint to AHPC

What is a Statutory Declaration?

1. A Statutory Declaration (SD) is a written statement of facts which is signed and affirmed by the person making the declaration that the contents in the statement are true and accurate to the best of his knowledge and belief.  Every complaint to the AHPC must be in writing and supported by a SD, which must be affirmed before a Commissioner for Oaths or other officer empowered by law to administer oaths*.  It is an offence to submit a false SD.  If in doubt, please seek legal advice.

* If the SD is made in Singapore, it may be made before a court, a person acting judicially, a justice of the peace, a commissioner for oaths or a notary public.

Is Allied Health Professions Council ('AHPC') the right place for you to lodge your complaint?

2. Currently, the AHPC only has jurisdiction over registered professionals in the following Allied Health Professions:

  • Diagnostic Radiography
  • Occupational Therapy
  • Physiotherapy
  • Radiation Therapy
  • Speech-Language Therapy

Under Section 39(1) of the Allied Health Professions Act 2011, the AHPC only looks into issues related to:

  • a complaint touching on the conduct of a registered allied health professional (AHP) in his professional capacity or on his improper act or conduct which brings disrepute to his profession;
  • information on the conviction of a registered AHP of any offence in Singapore or elsewhere involving fraud or dishonesty, or implying a defect in character which makes him unfit for his profession;
  • a complaint that the professional services provided by a registered AHP is not of the quality which is reasonable to expect of him; or
  • information touching on the physical or mental fitness to practise of a registered AHP.

3. Please note that your complaint should relate to the issues stated above and must disclose a cause of action.  The list of causes of action is not exhaustive and may include:

  • Professional misconduct;
  • Complaints relating to issues of professional ethics and standards; and
  • Complaints relating to the physical or mental fitness of the allied health professional to practise.

What should be in your complaint?

4. Please ensure that your complaint is written in English Language (hand-written or type-written).  Certified English translations must be submitted together with complaints that are written in any other language.

5. To ensure completeness and to assist the Complaints Committee in their investigations:

a) Indicate the full name of the allied health professional(s) complained against and the name(s) and place(s) of practice.  Incomplete or inaccurate names may cause delay to the investigation of your complaint;

b) You may want to submit any supporting documents e.g. medical report, laboratory report, medical memo or any other relevant reports together with your complaint.  If you have lodged a police report, please submit a copy of the police report together with your complaints to the AHPC;

c) If the supporting documents include photographs, please provide 7 sets of coloured photographs together with your complaint;

d) If you intend to submit any supporting information using optical storage medium e.g. Compact Disc (CD), please submit 7 copies of the disc media together with your complaint.  If any special programme/software is required to view the information, please ensure the programme/software and written instructions are provided together with your complaint.

How does the AHPC handle a complaint?

6. Complaints against AHPs are dealt with under Part V of the Allied Health Professions Act 2011.  Upon receiving your SD, the Chairman of Complaints Panel will appoint a Complaints Committee under Section 40 of the Allied Health Professions Act 2011 to look into the complaint.

7. Each complaint is assessed on a case-by-case basis.  Investigations by the Complaints Committee will take at least 6 to 9 months, or longer, depending on the complexity of the complaint.  The Complaints Committee will inform you in writing of the outcome of their investigations as soon as a decision has been reached.

8. It is the prerogative of the Complaints Committee to decide whether a complaint should be heard in person and no complainant has the right to be present during the investigation.  The Complaints Committee cannot divulge any form of confidential information at any point during the investigation.

What can you expect from lodging a complaint to the AHPC?

9. The Complaints Committee will conduct a preliminary investigation into the complaint.  Some of the options available to the Complaints Committee are:

  • Order that the complaint be dismissed;
  • Order that the allied health professional be issued with a letter of advice;
  • Order that the allied health professional be issued with a letter of warning;
  • Order that the allied health professional undergo medical or psychiatric treatment or counselling;
  • Order that the allied health professional undertake and complete specified further education or training within a specified period;
  • Order that the allied health professional report on the status of his professional practice at such times, in such manner and to such persons as may be specified by the Complaints Committee; or
  • Order that the allied health professional seek and take advice, in relation to the management of his professional practice, from such persons as may be specified by the Complaints Committee.

10. If the Complaints Committee deems fit, it is empowered to order that the complaint be brought before a mediator at the Singapore Mediation Centre for mediation.  Please visit the Singapore Mediation Centre at for more information on the mediation process.

11. If the Complaints Committee is of the view that a formal inquiry is necessary for the complaint, it shall order that an inquiry be held by a Health Committee, if the complaint touches on the physical or mental fitness of the allied health professional to practice; or that an inquiry be held by a Disciplinary Tribunal, in other cases.

What the AHPC cannot do

12. Please note that the AHPC does not have the legal authority to:

  • Help you write your complaint;
  • Order an AHP to provide the professional treatment you want;
  • Help you with a claim for compensation;
  • Order an AHP to give you access to your records, or
  • Make an AHP apologise to you in any manner.

What can you do if you are not satisfied with the outcome of the complaint?

13. If you are not satisfied with the decision of the Complaints Committee, you may wish to make an appeal under Section 49(11) of the Allied Health Professions Act 2011 to the Minister for Health within 30 days of notification of the outcome of your complaint.  The address is as follows:

Minister for Health
Ministry of Health
16 College Road
College of Medicine Building
Singapore 169854

14. The decision of the Minister for Health on your appeal shall be final and conclusive.

15. You may wish to seek independent legal advice on your complaint as well.